Dental Office Administration (cdofa) Information

Program Description

With Sheridan’s Dental Office Administration Micro-Credential, students will develop the administrative skills needed to support the daily operations of a modern dental practice. This program introduces students to dental office procedures, patient communication, scheduling, dental terminology, records management, insurance processing, and industry-standard dental applications. Through practical learning, students gain an understanding of how dental offices operate while building organizational and customer service skills required in patient-facing environments. 

Students will learn how to manage appointments, maintain patient records, navigate dental insurance claims, process billing information, and use dental practice management software such as Dentrix. Emphasis is placed on professionalism, communication, teamwork, and delivering positive patient experiences while supporting the administrative needs of a dental practice. 

Prepare for a career at the front desk of a modern dental practice. Enrol today. 

Who Is This Program For?

This program is designed for individuals interested in administrative careers within the dental industry. It is ideal for those seeking to develop the communication, scheduling, software, billing, and patient service skills needed to support the daily operations of a dental practice. No prior dental experience is required.

What You'll Learn

By the end of this program, students will be able to:

• Apply professional communication techniques when interacting with patients, healthcare providers, and dental professionals 
• Schedule appointments, maintain patient records, and support daily dental operations 
• Navigate dental software systems to manage charts, treatment plans, scheduling, billing, and more 
• Process dental insurance claims and billing documentation 
• Use dental terminology, systems, and patient record management to support office workflows

Career & Practical Outcomes

Graduates of this credential will be prepared for roles such as Customer Service Representative in a dental office, Dental Office Administrator, Dental Receptionist, Patient Care Coordinator or Dental Billing Coordinator. 

Delivery Format & Schedule

These are Online Asynchronous classes. Each class will vary in length – please see the Class Schedule for more information. 

Tuition & Fees

Tuition is charged per course, as opposed to per program.  The cost of textbooks is not included in the course fees. Any textbook requirements will be listed in the course outline, You can buy textbooks from the online Sheridan Campus Store.

How To Register & Next Steps

Click Begin Registration to enrol now or Request More Info to speak with an advisor.

You can also book an appointment with a Program Specialist for personalized guidance.

Contact Us

If you have any questions, please contact us at caps@sheridancollege.ca.