Customer Service Communications

Course Code:
COMM70042

Project a professional and caring manner when communicating with customers by developing an awareness of customer needs and employing effective listening skills. Examine customer service skills or "soft skills" through the use of practical case studies and role playing.

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Day(s) / Time(s) Campus Start Date Sessions Price Select
Thu:7:00 pm to 10:00 pm Hazel McCallion (Mississauga) Jan 16, 2020 14 $310.62

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