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Frequently Asked Questions for our Winter Term

10 Dec 2020

This page is an additional resource for Continuing and Professional students at Sheridan for information regarding our response to the COVID-19 (coronavirus) pandemic. As the situation is rapidly evolving, please check back frequently for updates and new information. 

Please refer to the main page for Sheridan Updates, including Health and Safety policies and protocols. 

COVID19 Frequently Asked Questions

How are classes being held for the Winter 2021 semester?

Most of our courses for the Winter 2021 term will continue to be held either virtually or online. On-campus learning is being reserved for those courses or programs where hands-on learning is imperative and is being updated frequently based on the recommendations from the Government of Ontario and public health officials.  

What is the difference between online and virtual classes?

Online classes (also known as ‘self-paced’ or ‘asynchronous’ learning) means that the student can access the course materials at a time and location of their convenience, so long as they adhere to the course evaluation due dates.

Virtual classes (also known as ‘live’ or ‘synchronous’ learning) means the student will need to commit to attending the class on the designated dates and times, through a video conferencing application. 

Instructors are present in both class modalities. To learn more about online classes, click here

How will I know which one I have signed up for?

Classes will be clearly identified as “virtual” or “online” on our course pages. Simply choose which options best fits your learning style.

I cannot find my course in SLATE – what do I do?

Courses will take approximately 24 hours after registration to be loaded onto SLATE. If your course still does not appear on SLATE, please reach out to our Opportunity Centre at or IT at Service Desk at Please ensure to provide your full name, student ID number, and missing course code.

Do you have financial assistance options?

Yes! CAPS is excited to provide our Financial Bursary option for those who qualify. Students enrolled in a Continuing Education program can now apply for a Sheridan Continuing Education Bursary! This bursary aims to provide financial support to students with low family income and resources. Eligible students will receive up to $200 per course, for a maximum of $500 per academic term.

The application is online and can be found here.

What if I do not feel satisfied with the quality of my learning?

If you do not feel satisfied with the quality of your education during the Winter 2021 semester, you will be able to withdraw without academic penalty and receive a full refund, until February 12th, 2021 at 11:59pm. The withdrawal refund will exclude course material fees, as listed on the course page.

Who do I contact if I need assistance?

Our Opportunity Centre can assist with your inquiry. Please find them via the below methods: